Your privacy matters to us.
Punk Row uses SSL, which adds a layer of security when you enter your information at checkout. Payments are processed by Stripe, which has a high level of security on all transactions. More information.
We collect information about you during the checkout process.
While you visit Punk Row, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
- We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from Punk Row, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and credit card/payment details.
We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing offers, if you choose to receive them.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Admin’s and Shop Managers can access:
- Order information – what was purchased, when it was purchased and where it should be sent, and
- Customer information – your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with our printers who help us to fulfil our orders (print and packing).